Privacy Policy

Information We Collect

When you use our services or visit our website, we gather certain information. Some of it you give us directly. Other bits we collect automatically as you interact with our platform.

Information You Provide Directly

• Contact details including your name, email address, phone number, and business address
• Business information such as company name, position, industry sector, and trading details
• Financial data relevant to negotiation services, including business revenue ranges and budget parameters
• Communication records when you contact us through email, phone, or our website forms
• Payment information processed through our secure payment providers

Information We Collect Automatically

Our systems gather technical data to improve your experience and ensure security. This includes your IP address, browser type, device information, and how you navigate through our website. We use cookies and similar technologies for this purpose.

How We Use Your Information

We don't collect information just to have it sitting in a database somewhere. Every piece of data we gather serves a specific purpose in delivering our finance and negotiation services.

• Providing and managing our business negotiation services tailored to your specific requirements
• Processing transactions and maintaining accurate financial records as required by Australian law
• Communicating with you about services, updates, and responding to your inquiries
• Improving our website functionality and user experience based on usage patterns
• Ensuring security and preventing fraudulent activities or unauthorized access
• Complying with legal obligations under Australian Privacy Principles and related legislation
• Analyzing business trends to develop better financial solutions for clients

Legal Basis for Processing (Australian Context)

Under the Privacy Act 1988 and Australian Privacy Principles (APPs), we process your personal information based on several legal grounds:

• Consent: When you've given us clear permission to use your information for specific purposes
• Contract Performance: When processing is necessary to deliver the services you've engaged us for
• Legal Obligations: When Australian law requires us to collect or retain certain information
• Legitimate Interests: When we have valid business reasons that don't override your privacy rights

Data Sharing and Disclosure

We don't sell your personal information. Period. But running a business sometimes means working with partners who help us deliver our services. Here's who might see your data and why:

All third parties we work with are contractually bound to protect your information and use it only for the purposes we've specified. We conduct due diligence to ensure they maintain appropriate security standards.

International Data Transfers

Most of your data stays within Australia. However, some of our cloud services and technology partners operate servers overseas, primarily in the United States and European Union.

When we transfer data internationally, we ensure proper safeguards are in place. This includes using providers who comply with recognized data protection frameworks and implementing contractual protections that meet Australian Privacy Principles requirements.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do:

Access Your Information

You have the right to know what personal information we hold about you. Request a copy anytime, and we'll provide it within 30 days. There's usually no charge for this, though we might apply a reasonable fee for excessive or repeated requests.

Correct Inaccurate Data

If something's wrong or outdated, let us know. We'll update your information promptly to ensure our records are accurate.

Request Deletion

You can ask us to delete your personal information, subject to legal retention requirements. For example, we're required to keep certain financial records for seven years under tax legislation.

Opt Out of Marketing

Unsubscribe from promotional communications at any time without affecting the services you receive from us.

Lodge a Complaint

If you're concerned about how we've handled your information, contact us first. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security Measures

Protecting your information isn't just a legal requirement—it's fundamental to our business. We implement multiple layers of security:

• Encryption of data both in transit and at rest using industry-standard protocols
• Secure access controls with multi-factor authentication for staff members
• Regular security audits and vulnerability assessments conducted by external specialists
• Staff training on data protection and confidentiality obligations
• Secure backup systems with regular testing of recovery procedures
• Physical security measures at our Hobart office, including restricted access areas

Data Retention Periods

We don't keep your information longer than necessary. Our retention periods vary based on the type of data and legal requirements:

• Financial Records: Seven years from the end of the financial year, as required by Australian tax law
• Contract Documents: Seven years after contract completion or termination
• Communication Records: Three years unless part of ongoing service delivery
• Website Analytics: 26 months, after which data is automatically deleted
• Marketing Lists: Until you unsubscribe or until data becomes outdated (reviewed annually)

When retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device—to improve functionality and analyze usage. You can control cookie settings through your browser, though disabling certain cookies might limit website features.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous data about site traffic and user behavior

Children's Privacy

Our services are designed for business professionals and we don't knowingly collect information from anyone under 18. If you're a parent or guardian who believes we've inadvertently collected information from a minor, contact us immediately and we'll delete it.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top of this document shows when we last modified the policy. We encourage you to review it periodically to stay informed about how we protect your information.